Privacy Policy.

Edison AI Marketing Agency ("Edison AI," "we," "us," or "our") builds and operates AI-powered marketing systems for local service businesses. This policy explains what information we collect, why we collect it, who we share it with, and the choices you have.

It applies to edisonaimarketing.com, our client platform at app.edisonaimarketing.com, and to the phone calls, text messages, and forms handled by our AI on our own behalf. When we operate an AI receptionist or campaign for one of our clients, that client is the controller of their customers' data and we act as their service provider — in those cases the client's own privacy policy governs, and this one describes only our role.

1. Information we collect

Information you give us

When you book a demo, fill out a form, email us, call us, or text us, we collect the details you provide — typically your name, business name, phone number, email address, city or service area, and whatever you tell us about your business and what you're trying to fix.

Information from calls and messages

When you call our AI or it calls you, and when you exchange text messages with us, we collect and retain: the phone numbers involved, the date, time, and duration, an audio recording of the call, a written transcript, and a summary of what was discussed and what was scheduled. The same applies to chat conversations started through the widget on this website.

Information collected automatically

Like most websites, ours records technical data when you visit — IP address, browser and device type, referring page, pages viewed, and time on site — through cookies and similar technologies. We use this to keep the site working, understand which pages perform, and measure our advertising.

Information from advertising platforms

If you reach us through a Google or Meta ad, those platforms may pass us limited campaign and conversion data so we can tell which advertising works. We may also use their tracking pixels on this site.

2. Call recording and AI disclosure

We are based in California, which requires the consent of every party to a recorded conversation. Because of that:

• Every call handled by our AI begins with a spoken notice that you are speaking with an AI assistant and that the call is recorded.
• If you do not consent to being recorded, tell the assistant or hang up, and you can reach a human instead by emailing moshe@edisonaimarketing.com.
• Recordings and transcripts are used to book appointments, answer your questions accurately, keep our records straight, resolve disputes, and improve the quality of the assistant. They are not sold and are not used to train third-party public AI models.

3. Text messages and your consent

When you give us your mobile number — by submitting a form, booking a demo, texting us first, or telling our assistant it's okay — you agree to receive text messages from Edison AI at that number, including messages sent by automated systems. Message frequency varies. Message and data rates may apply. Consent to receive marketing texts is never a condition of buying anything from us.

• Reply STOP to any message to opt out. You will get one confirmation, and then nothing further.
• Reply HELP for help, or contact us at 424-487-6200 or moshe@edisonaimarketing.com.
• Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile number or your messaging consent with any third party for their own marketing purposes. Numbers are shared only with the messaging vendors that carry the message on our behalf, and only for that purpose.

4. How we use information

• To answer your calls, texts, and chats, and to book, confirm, reschedule, or remind you about appointments.
• To respond to your questions and give you a quote or proposal.
• To deliver, support, and improve the services you've hired us for.
• To send service messages about your account, and marketing messages you've consented to.
• To measure and improve our website, our advertising, and the accuracy of our AI.
• To keep records, prevent fraud and abuse, and comply with the law.

5. Who we share information with

We do not sell your personal information. We share it only in these situations:

• Service providers who run our stack. Our CRM and messaging platform, telephony and SMS carriers, AI voice and language model providers, calendar and email providers, website hosting, and analytics. They may only use the data to perform the service we've contracted them for.
• Advertising platforms, in aggregated or hashed form, to measure conversions and reach similar audiences — never your call recordings or message content.
• Professional advisors such as our accountants and attorneys, under confidentiality obligations.
• Legal and safety, where we are required by law, subpoena, or court order, or where disclosure is necessary to protect our rights, our clients, or someone's safety.
• A business transfer, if Edison AI is ever acquired or merges, in which case this policy follows the data.

6. Cookies and tracking

We use cookies and similar technologies for essential site function, to remember your preferences, to measure traffic, and to attribute advertising conversions. Most browsers let you refuse or delete cookies in their settings; blocking essential cookies may break parts of the site. Where required, we honor Global Privacy Control signals.

7. How long we keep it

We keep information for as long as we need it for the purposes above, and then for as long as required by law, tax rules, or the defense of legal claims. As a general matter, call recordings and transcripts are retained for up to 24 months, lead and contact records for as long as you are a prospect or client plus seven years, and website analytics for up to 26 months. You can ask us to delete your data sooner — see below.

8. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, a copy of it, correction of anything inaccurate, or deletion. California residents have these rights under the CCPA as amended by the CPRA, including the right to know what we collect and why, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information — though we do not sell or share personal information as those terms are defined. We will not discriminate against you for exercising any of these rights.

To make a request, email moshe@edisonaimarketing.com with the subject line "Privacy Request," or call 424-487-6200. We will verify your identity before acting, and we will respond within the time the law allows — normally 45 days. An authorized agent may make a request on your behalf with proof of authorization.

9. Security

We use encryption in transit, access controls, and reputable vendors to protect the information we hold. No system is perfectly secure, and we cannot guarantee absolute security, but we take it seriously and limit access to the people who need it.

10. Children

Our services are built for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. Third-party sites

This site links to other places, including our platform Edison CareOps and our booking and payment providers. We are not responsible for their privacy practices, and we encourage you to read their policies.

12. Changes to this policy

We may update this policy as our services change or the law does. When we do, we'll revise the date at the top of this page. Material changes will be posted here before they take effect. Continuing to use our services after a change means you accept the updated policy.

13. Contact us

Questions about privacy, or want to exercise a right?

Edison AI Marketing Agency
Los Angeles, California
Email — moshe@edisonaimarketing.com
Phone — 424-487-6200

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