Terms of Service.

These Terms of Service ("Terms") govern your use of the website at edisonaimarketing.com, the client platform at app.edisonaimarketing.com, and any services you buy from Edison AI Marketing Agency ("Edison AI," "we," "us," or "our"). By using this site or engaging us, you agree to these Terms.

1. Who we are and what we provide

Edison AI builds, deploys, and manages AI-powered marketing and operations systems for local service businesses. Depending on what you've engaged us for, that may include AI voice receptionists and outbound setters, SMS and email automation, lead capture and follow-up, review generation, paid advertising management, websites and landing pages, and access to our software platforms including Edison Sales OS and Edison CareOps.

The exact scope, deliverables, and price for your engagement are set out in the proposal, order form, or subscription you accept. If anything in that document conflicts with these Terms, that document controls for your engagement.

2. Eligibility and accounts

You must be at least 18 years old and authorized to enter into agreements on behalf of the business you represent. You are responsible for keeping your login credentials secure and for everything that happens under your account. Tell us immediately at moshe@edisonaimarketing.com if you believe your account has been compromised.

3. Fees, billing, and cancellation

• Subscriptions are month-to-month. There is no long-term contract and no early termination penalty.
• Recurring fees are billed in advance on the same day each month using the payment method on file, and continue until you cancel.
• One-time fees — setup, onboarding, build work, and similar — are billed as stated in your proposal and are due before work begins unless we've agreed otherwise in writing.
• To cancel, give us at least 30 days' written notice by emailing moshe@edisonaimarketing.com. Your service continues through the end of that notice period. We do not prorate or refund fees already paid, and setup and build fees are non-refundable once work has started.
• Usage-based charges that we pass through — telephony minutes, text message volume, and advertising spend paid to Google, Meta, or other platforms — are separate from our fees and are your responsibility.
• If a payment fails, we may suspend service after notifying you. Amounts more than 15 days past due may accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower.
• We may change our prices with 30 days' notice. If you don't accept a price change, you may cancel before it takes effect.

4. Your responsibilities

Our systems only work if what goes into them is accurate and lawful. You agree that:

• The business information, offers, pricing, licensing claims, and credentials you give us are truthful and current.
• You have the legal right and the required consent to contact every phone number, email address, and person on any list you upload or ask us to contact on your behalf. This includes consent required under the Telephone Consumer Protection Act, applicable state calling and texting laws, and anti-spam laws. You are the sender of those communications; we are the tool that carries them.
• You will not use our services to send unlawful, deceptive, harassing, or misleading messages, or to promote anything illegal.
• You will honor opt-out requests promptly and will not ask us to re-contact anyone who has opted out.
• If your business is subject to industry-specific rules — healthcare, financial services, legal services, home-improvement licensing, and similar — you are responsible for making sure your marketing complies with them, and for telling us about any language or claims we must avoid.
• You will not upload protected health information or other regulated sensitive data into our systems unless we have signed a separate written agreement covering it, such as a Business Associate Agreement.
• You will review the AI's scripts, messaging, and configuration before they go live and will tell us about anything that needs to change.

You will indemnify us for claims arising from your breach of this section, as described in section 11.

5. How our AI works, and what it doesn't guarantee

Our services use artificial intelligence, including large language models and synthetic voice, provided in part by third parties. AI systems are probabilistic. They can misunderstand a caller, produce an inaccurate statement, mishear a name or number, or behave unexpectedly. We design guardrails, test scripts, and monitor performance, but we cannot and do not guarantee that AI output will always be accurate, complete, or appropriate. You are responsible for reviewing the system's behavior and for any commitment it makes on your behalf.

Every call handled by our AI on our own behalf opens with a disclosure that the caller is speaking with an AI and that the call is recorded. When we operate an assistant for you, you are responsible for approving the disclosure language required in your jurisdiction.

We do not guarantee any particular number of leads, appointments, calls, reviews, sales, or revenue. Marketing outcomes depend on your market, pricing, offer, sales follow-up, capacity, and factors outside anyone's control. Any figures, case studies, or examples we share are illustrative of what has been achieved, not a promise of what you will achieve.

6. Third-party services

Our systems depend on third-party platforms — telephony and messaging carriers, AI model providers, CRM and automation vendors, calendar and payment providers, and advertising networks. Their availability, policies, and pricing are outside our control. Service interruptions, account suspensions, or policy changes at those providers may affect your service, and we are not liable for their acts or omissions. Some third parties require you to accept their own terms directly.

7. Your data and who owns what

As between you and us, you own your customer data — your leads, contacts, call recordings and transcripts generated for your business, and the content you supply. You grant us the license we need to host, process, and use that data to deliver the services, to support and secure the platform, and to produce anonymized, aggregated statistics that do not identify you or your customers.

We own our platform, software, source code, workflows, prompts, models, templates, designs, and documentation, along with everything we develop generally in the course of running our business. Nothing in these Terms transfers that ownership to you. When your engagement ends, you keep the marketing assets we built specifically for you and paid for — your website, ad creative, and copy — but not the underlying platform, tooling, or automation architecture, which remains ours and is licensed to you only while you are a customer.

You may request an export of your data at any time while your account is active and for 30 days after it closes. How we handle personal information is described in our Privacy Policy, which is part of these Terms.

8. Confidentiality

Each of us may learn non-public information about the other — pricing, strategy, customer lists, systems. Each of us agrees to keep the other's confidential information confidential, to use it only for the purpose of the engagement, and to protect it with at least reasonable care. This doesn't apply to information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law.

9. Acceptable use

You may not attempt to gain unauthorized access to our systems, reverse engineer or copy our platform, resell or sublicense our services without written permission, interfere with other customers' use, scrape our site, or use our services to build a competing product. We may suspend or terminate service immediately for violations of this section, for non-payment, or for conduct that exposes us or our vendors to legal risk.

10. Disclaimers and limitation of liability

Except as expressly stated in these Terms, our services are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost data, even if advised of the possibility. Our total liability arising out of or relating to these Terms or the services is limited to the amount you paid us in the three months immediately before the event giving rise to the claim. These limits do not apply to your payment obligations, to either party's indemnification obligations, or to liability that cannot be limited under applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Edison AI and its owners, employees, and contractors from any claim, demand, fine, penalty, loss, or expense — including reasonable attorneys' fees — arising out of your content, your products or services, your use of our services, your breach of these Terms, or your failure to hold the consents and permissions described in section 4. This includes claims brought under the Telephone Consumer Protection Act or similar laws relating to lists you supplied or campaigns you directed.

12. Term and termination

These Terms apply for as long as you use our site or services. Either party may terminate a subscription with 30 days' written notice. We may suspend or terminate immediately for non-payment, for a material breach that isn't cured within 10 days of notice, or for conduct that violates section 9. On termination, your access to the platform ends, unpaid amounts become due, and the sections that by their nature should survive — payment, ownership, confidentiality, disclaimers, liability limits, indemnification, and governing law — survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The parties will first try in good faith to resolve any dispute informally by contacting each other. Any dispute that can't be resolved that way will be brought exclusively in the state or federal courts located in Los Angeles County, California, and each party consents to the jurisdiction of those courts. Each party waives any right to bring or participate in a class action against the other.

14. Changes to these Terms

We may update these Terms as our services change. When we do, we'll revise the date at the top of this page, and for material changes we'll give active customers notice by email or in the platform. Continuing to use the services after a change takes effect means you accept the updated Terms.

15. General

If any provision of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision isn't a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. These Terms, together with your proposal or order form and our Privacy Policy, are the entire agreement between us on this subject. We are independent contractors — nothing here creates a partnership, joint venture, or employment relationship. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact

Edison AI Marketing Agency
Los Angeles, California
Email: moshe@edisonaimarketing.com
Phone: 424-487-6200

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